Terms of Service
Effective Date: 11 April 2026
Welcome to HMO2Connect. These Terms of Service govern your use of our platform and services. By using our services, you agree to these terms.
1. About HMO2Connect
HMO2CONNECT LTD is a housing referral and support platform that connects tenants, landlords, councils, and partner organisations.
We act as an independent intermediary only and do not:
- Own or manage properties
- Act as a landlord or letting agent
- Enter into tenancy agreements
2. Scope of Services
HMO2Connect provides:
- Tenant-to-landlord referrals
- Property matching based on available information
- Coordination between parties
- Optional follow-up support (up to 13 weeks)
We do not guarantee:
- Property availability
- Tenant acceptance
- Successful housing outcomes
3. User Eligibility
To use our services, you must:
- Be at least 18 years old
- Provide accurate and truthful information
- Have the legal right to rent in the UK
4. User Responsibilities
Tenants agree to:
- Provide accurate personal and housing information
- Communicate honestly
- Respect property rules and agreements
Landlords agree to:
- Provide legally compliant accommodation
- Hold valid licences where required
- Maintain safety standards (Gas, Electric, Fire)
- Conduct their own checks and tenancy agreements
5. Referral Fees
- A £150 referral fee per tenant applies to landlords upon successful move-in
Refund Policy:
- Full refund if tenant leaves within 7 days
- After 7 days, fees are non-refundable
6. Nature of Agreement
HMO2Connect is not a party to any tenancy agreement.
All agreements are made directly between:
- Tenant and landlord
- Or landlord and referring organisation
7. Limitation of Liability
To the fullest extent permitted by law, HMO2Connect is not liable for:
- Property condition, maintenance, or safety
- Tenant conduct or behaviour
- Rent payments, arrears, or financial loss
- Any disputes between tenants and landlords
- Accuracy of third-party information
Users rely on our service at their own discretion and risk.
8. No Warranties
We provide our service “as is” without guarantees of:
- Continuous availability
- Accuracy of listings
- Suitability of placements
9. Data Use
We collect and process personal data to:
- Facilitate housing referrals
- Communicate with relevant parties
- Improve our services
All data handling complies with UK GDPR and our Privacy Policy.
10. Termination
We reserve the right to:
- Refuse or suspend access
- Remove users providing false information
- Discontinue services where misuse occurs
11. Dispute Resolution
Any disputes must be resolved directly between the involved parties (tenant and landlord).
HMO2Connect may assist in communication but holds no responsibility for outcomes.
12. Changes to Terms
We may update these Terms at any time. Users will be notified where appropriate.
Continued use of the service constitutes acceptance of updated terms.
13. Governing Law
These Terms are governed by the laws of the United Kingdom.