Privacy Policy

Effective Date: 11 April 2026

At HMO2Connect, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our platform.

1. Information We Collect

We may collect and process the following data about you:

Identity Data: Name, date of birth, and proof of identity.
Contact Data: Email address, telephone number, and postal address.
Housing Data: Current housing status, requirements, and referral history.
Technical Data: IP address, browser type, and usage data when you visit our site.

2. How We Use Your Data

We use your information to:

Facilitate housing referrals between tenants and landlords.
Verify eligibility for our services.
Provide support and coordination during the placement process.
Communicate with councils, charities, and partner organisations.
Improve our website and service delivery.

3. Data Sharing

To provide our referral services, we may share your data with:

Landlords and property managers for potential housing matches.
Local councils and charitable organisations involved in your referral.
Service providers who assist our business operations (e.g., IT hosting).

We never sell your personal data to third parties for marketing purposes.

4. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

We retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or reporting requirements.

5. Your Legal Rights

Under UK GDPR, you have rights including:

Access: Request a copy of your personal data.

Correction: Request correction of inaccurate data.

Erasure: Request deletion of your data.

Objection: Object to processing of your data.

6. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection lead at:

Email: info@hmo2connect.co.uk

Subject: Privacy Inquiry